Terms & Conditions
Welcome to the Terms & Conditions page of the www.citadeltime.co.uk website (the “website” or “Site”), which is operated by Chronologic Ltd, a company registered in England & Wales (No. 3898806) with offices at Units 20-24 Fourth Avenue, Westfield Industrial Estate, Midsomer Norton, Bath, BA3 4XE, UK (“CLL” or “we” or “us”). The terms “you” and “your” refer to the user or viewer of our website.
This website gives information about the Citadel system which uses a subscription service operated using an associated website https://www.mycitadeltime.co.uk
The two websites are designed for different purposes and for that reason the legal aspects set out below are explained in a separate section for each website.
For ease of reference, this page contains the legal and contractual information relating to the websites. Citadel Products can be purchased using this website and membership of the associated Citadel Service, called mycitadeltime can be obtained by clicking on the Membership button.
Each of the sections below should be read and interpreted as a separate document.
- The content of the pages of this website is for your general information and use only; it is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, completeness or suitability of the information and products found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by us or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of the website’s content without written permission is prohibited.
- This website may include links to other websites for your convenience and to provide further information. Where links are to websites not managed by CLL we shall have no responsibility for the content of a linked website.
CLL Citadel Products – Terms and Conditions of Sale
The following are the terms and conditions for the sale of CLL Citadel Products (the “Products”) from the CLL website www.citadeltime.co.uk (the “Site”).
Chronologic Ltd is a company registered in England & Wales (No. 3898806) with offices at Units 20 – 24, Westfield Industrial Estate, Fourth Avenue, Midsomer Norton, Bath, BA3 4XE (“CLL” or “we” or “us”). The terms “you” and “your” refer to the user or viewer of the Site who uses the Site to place orders for the Products.
All Products sold by CLL using the Site are sold subject to and in accordance with these terms and conditions (the “Conditions”).
The prices payable for the Products that you order are set out on the Site at the time you place your order. Delivery costs and VAT at the applicable rate are payable by you and are as shown on the order form on the Site. In the unlikely event that an error has occurred with our Site, we will not be obliged to supply the Products at an incorrect price.
- Formation of contract
2.1 By placing an order, you are making an offer to us to purchase on these Conditions the Products you have selected. If we accept your order, we will notify you of our acceptance by issuing an order confirmation, which we will send by email to the email address provided with your order. The order confirmation will be effective on sending.
2.2 Information contained in our publicity material, or on the Site constitutes an offer to treat and does not represent an offer to supply the Products.
Payment is required by debit card or credit card at the time of placing your order with us. The types of card accepted by us are specified on the Site.
Subject to these Conditions we will supply to you the Products shown on the order confirmation. We will normally ship the Products to you using a carrier with a tracking system within five working days of the order confirmation being sent to your email address.
- Loss or damage in transit
Where the Products have been damaged in transit you are required to notify us in writing within three working days of receipt of the Products. In the case of non-delivery you are required to notify us within ten working days of receipt of the order confirmation.
- Title and risk
When you have ordered Products from the Site, the title to the Products and the risk of loss in the Products will pass to you when the Products are delivered to you at the address that you supplied on your order form or any other address that you have subsequently notified to us in writing as being your required delivery address.
- Refunds and exchanges
Details of our policy for all non-warranty returns and exchanges are set out in the page on the Site, which can be found on our deliveries and returns page.
- Operation of the Products
You acknowledge and agree that the Products will not function without a subscription to the CLL Citadel Employee Management System operated using the www.mycitadeltime.co.uk website (the ”Service”).
- Time clock warranty and replacement
9.1 The time clocks, which are equipment items of the Products, are warranted by CLL for their working life provided that: (a) the time clock is not damaged due to abuse, vandalism, misuse or negligence on your part or on the part of third parties, power surges or power failures; (b) you have maintained a subscription to the Service since purchasing the time clock; and (c) CLL has received payment of the subscription for the use of the Service for the month that the claim for a warranty replacement was made.
9.2 If you are seeking replacement of a time clock under the terms of this warranty you must contact CLL Technical Support to establish whether it is likely that the time clock has in fact failed in service and to exclude other likely causes of your not being able to access the Service using the time clock.
9.3 If a time clock is considered to have failed in service having eliminated other potential causes, you will be issued with a Return Authorisation Number and instructions to enable you to return the time clock to CLL. The package should be sent carriage paid to the address shown on our contact page.
9.4 CLL will test any time clock returned under the terms of this warranty and will at its option repair or replace free of charge any time clock found to be defective. CLL will ship the repaired or replacement time clock to you carriage paid.
- Limitation of liability
10.1 Any condition, warranty or other term arising out of or in connection with the supply of the Products which might otherwise be implied into or incorporated in these Conditions by statute, common law or otherwise (including without limitation any implied term as to quality fitness for purpose, reasonable skill and care) is hereby expressly excluded to the maximum extent permitted by law.
10.2 CLL does not exclude liability for fraudulent misrepresentation or death or personal injury resulting from its negligence or that of its employees.
10.3 Subject to Condition 10.2, CLL shall not been liable to you for any (a) direct loss, damage or injury; or (b) indirect, consequential or special loss, damage or injury (including but without limitation) financial loss, loss of profits or any other loss.
11.1 Law and jurisdiction
This Agreement shall be construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any disputes which may arise in connection with this Agreement.
11.2 Entire Agreement.
These Conditions constitute the entire agreement between you and CLL and replaces all previous communications, representations, understandings, and agreements, whether verbal or written between you and CLL. No representations or statements of any kind made by either party which are not expressly stated in these Conditions shall be binding on such parties.
11.3 Circumstances beyond our reasonable control.
CLL will make every effort to perform our obligations under these Conditions. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as is reasonably possible.
11.4 Invalid clauses.
The invalidity or unenforceability of any provision of these Conditions shall not adversely affect the validity or enforceability of the remaining provisions.
The titles and headings of the various sections of these Conditions are intended solely for convenience of reference and are not intended for any other purpose whatsoever, or to explain, modify or place any construction upon or on any of the provisions of these Conditions.
This is a secure website dedicated to users of the Citadel subscription service called mycitadeltime (the “Service”). To use the Service you must first sign up using the Sign-up page. You are required to enter an Activation Code, which then gives you access to the Sign-up page. If you don’t have one, the default Activation Code is: DHAJ3
The Service is being progressively developed. There will be changes made to the system from time to time which will affect the appearance of particular pages and enhance the system functionality.
Although there is a range of common requirements for employee time recording that the Service is seeking to fulfil, the range of potential requirements for employee time recording is virtually unlimited. Before signing up to the Service, you should satisfy yourself that the Service will meet your requirements; trial subscriptions are available so that you can try out the Service.
We do not warrant that the Service will be suitable for all employee time recording requirements that you may have. A wide range of information is available at citadeltime.co.uk and we can be contacted to discuss your specific requirements and the features of the Service; you retain the responsibility for deciding whether the Service meets your needs.
This website contains material which is owned by us or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of the website’s content without written permission is prohibited.
CLL Citadel Service Agreement
The following are the terms and conditions (the “Terms and Conditions”) for use of the CLL Citadel software (the “Software”) and the provision of a subscription service to be used by you for tracking and reporting employee work time (referred to as the “Service”).
Chronologic Ltd is a company registered in England & Wales (No. 3898806) with offices at Units 20 – 24, Fourth Avenue, Westfield Industrial Estate, Midsomer Norton, Bath, BA3 4XE (“CLL”), and Workwell Technologies, Inc. is a company incorporated in the state of California in the United States of America with primary offices at 2797 Loker Avenue Suite 111, Carlsbad, California 92010 (“WorkwellTechnologies”) NB: Workwell Technologies was formerly known as Processing Point, Inc.
The Software has been specified and developed by CLL to meet the requirements of UK customers. The Service is operated and provided to you by CLL through the website https://www.mycitadeltime.co.uk (the “Site”) under the terms of a licence granted to CLL by Workwell Technologies, who host and maintain the Software.
By completing the CLL Citadel purchase order and enrolling to use the Service you agree to be bound by these Terms and Conditions, including the purchase order, all payment terms, policies, practices, rules, standards and guidelines related to the Site and/or the Service that are in effect from time to time (collectively, the “Agreement”). Your successful enrolment for the Service constitutes your acceptance of this Agreement and thereafter you will be allocated an account (“your Account”).
The text of this Agreement as amended from time to time is located in the ‘link’ labelled ‘Terms & Conditions’ at the bottom of the pages on the website www.citadeltime.co.uk.
Any reference to “you” or “your” refers to the person or entity subscribing to the Service. You agree that any of your agents, representatives, employees, or any person or entity acting on your behalf with respect to the use of the Service shall be bound by and shall abide by these Terms and Conditions. You further agree that you are bound by these Terms and Conditions whether you are acting on your own behalf or on behalf of a third party.
By accepting the Terms and Conditions, you (a) represent and warrant that you are 18-years old or older; (b) agree to provide true, accurate, current and complete information; and (c) agree to maintain and update this information to keep it true, accurate, current and complete. If any information provided by you is untrue, inaccurate, not current or incomplete, CLL has the right to terminate your Account and refuse any and all current or future use of the Service.
- Rights to use the Service
CLL hereby grants to you a non-exclusive licence to use the Service in the United Kingdom in accordance with the terms of this Agreement. You may not: (a) modify, translate, or create derivative works based on the Service or the Software, or permit other individuals to do so; (b) rent, lease, transfer or otherwise transfer rights to the Service or the Software; (c) use a single account for multiple business entities, unless specifically authorised by CLL in writing; (d) provide third parties with access to your account, except for third parties specifically authorised by CLL; and/or (e) reverse engineer or disassemble the Service or the Software.
- Intellectual property
All title and copyrights, trade secrets, patents, trademarks and other intellectual property in and to the Software and the Service are owned by WorkwellTechnologies. Copyright, trade secret and other laws protect the Software and the Service. All data not expressly entered into the CLL Citadel system by you is the intellectual property of and owned by WorkwellTechnologies.
- Charges and payment
3.1 The charges for the use of the Service shall be charged per month as posted on the Site or in this Agreement (the "Monthly Charges"). The Monthly Charges currently in effect that will be applied at the time of signing or electronically agreeing to these Terms and Conditions are £2.50 per employee per month. An employee is defined as any individual (this includes those clocking in, as well as supervisors and administrators) who have access to the Service using a Citadel time clock, cloud portal or mobile app.
3.2 You expressly acknowledge that in addition to the Monthly Charges to use the Service, the following charges will be levied (the ”Additional Charges”).
3.2.1 Your Account to use the Service can be associated with two CLL Citadel time clocks. For each additional CLL Citadel time clock associated with your Account there will be an Additional Charge of £10.00 per month.
3.3 The amounts of Monthly Charges and Additional Charges shown above exclude VAT, which will be added at the rate applicable at the date that Monthly Charges and Additional Charges are charged to your Account.
3.4 CLL reserves the right to change the Monthly Charges and/or the Additional Charges at any time, in its sole discretion, by posting notice of the same on the mycitadeltime Site or by updating this Agreement and any such change shall become effective at the start of the month following the announcement of the change.
3.5 CLL reserves the right to change its payment policies from time-to-time in its sole discretion and any and all CLL payment policies posted on the mycitadeltime Site or in this Agreement shall be incorporated into these Terms and Conditions. You agree to pay CLL all Monthly Charges and Additional Charges charged to your Account, in sterling, and in accordance with the payment policy in effect at the time those charges become due.
3.6 You agree and represent that all information you provide for the purpose of enrolling for the Service, will be accurate, complete, and current. You expressly authorise CLL to charge your credit card, charge card, or debit card for any and all applicable Monthly Charges and Additional Charges associated with your Account. If payment cannot be charged to your credit/charge/debit card for whatever reason, or if there is a charge-back for any reason, CLL reserves the right to either suspend or terminate your Account and your use of the Service. If you provide CLL with a credit card, charge card, or debit card that expires during the term of this Agreement, CLL reserves the right to charge any renewal card issued to you as a replacement without any additional consent from you.
3.7 In the event of any failure by you to make payment, or upon any charge-back, you shall be responsible for all reasonable expenses (including legal fees) incurred by CLL in collecting such amounts plus interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.8 All Monthly Charges and Additional Charges due and paid shall be non-refundable.
- Representations and warranties
You represent and warrant (a) that you have sufficient authority to enter into this Agreement; (b) that you will at all times be in compliance with all applicable laws; (c) that you shall not be in violation of any obligation, contract or agreement by entering into this Agreement, by performing your obligations under this Agreement or by authorising and permitting CLL to offer and perform the Service; (d) that you will comply with all of the terms and conditions of this Agreement, as amended from time to time; and (e) that all information provided by you is truthful, accurate, and complete, and is not misleading in any way.
- Contract period
This Agreement shall run for a period of one month from the date of enrolment for the Service and shall thereafter re-commence at the beginning of each subsequent month and run for a further period of one month until terminated. The Monthly Charges and Additional Charges shall be charged at the rates applicable at the start of each month.
6.1 You may terminate this Agreement at any time and for any reason by logging on to your Account on the Site and cancelling the Service. CLL does not refund or prorate any Monthly Charges or Additional Charges in the event that you cancel the Services prior to the end of a month. Once your Account has been terminated, you will no longer be able to access the information previously stored on your Account.
6.2 CLL’s rights to terminate are set out below:
6.2.1 CLL may terminate this Agreement in its sole discretion by giving fourteen days written notice to you prior to the end of the current month of its intention to terminate this Agreement.
6.2.2 In addition, notwithstanding anything contained in this Agreement to the contrary, CLL may in its sole discretion immediately terminate your Account at any time and discontinue your participation in the Service if CLL believes that your conduct may be harmful to its business. Reasons for such termination may include, but are not limited to the following: (a) failure to make payment in accordance with this Agreement; (b) if CLL believes that you have violated this Agreement or other policies or guidelines of CLL; and/or (c) if CLL believes your conduct may be harmful to others who participate in the Service. If CLL terminates under this Section 6.2.2, CLL’s termination shall be effective immediately and the notice provisions of Section 6.2.1 shall not apply.
6.2.3 All decisions made by CLL in this matter will be final and neither CLL nor its dealers nor its re-sellers shall have any liability with respect to such decisions.
6.3 Upon termination you will no longer be able to access your Account. Irrespective of which party terminates this Agreement you will be responsible for all Monthly Charges and Additional Charges incurred up to and including the date of termination and such Monthly Charges and Additional charges will be due and payable immediately. Upon any termination CLL reserves the right to delete any and all information in your Account at its discretion and your Account will no longer be accessible by you.
CLL may from time to time amend this Agreement in its sole discretion by giving not less than 14-days notice prior to the implementation of any changes to this Agreement. Any changes will be emailed to you and/or posted in this Agreement on the website www.citadeltime.co.uk by CLL. Any use of the Service and/or the mycitadeltime Site after such notice shall be deemed to be continued acceptance of this Agreement including any amendments and changes. No conditions other than those set forth in this Agreement shall be binding on CLL unless CLL expressly agrees to such conditions in writing and signed by a director of CLL. CLL reserves the right to discontinue offering the Services and/or Site at any time.
- Technical support
CLL will supply technical support for the Service via email. Access to email support can be found by clicking on the ‘tab’ labelled ‘Support’ located on the top of the pages on the website https://www.mycitadeltime.co.uk Telephone support is also available by calling 01761 410084 between 09.00 and 17.00 hours from Monday to Friday excluding bank or public holidays.
- Time clock data
9.1 The time clock data for the Service will be hosted by Workwell Technologies on servers at a nationally-recognised enterprise-class hosting facility and the data will be backed-up on a regular basis. You are responsible for exporting your time clock data. You must determine whether the Service sufficiently meets your requirements. CLL does not warrant that your use of the Service will be uninterrupted or that the operation of the Service will be error-free or secure.
9.2 Your data consists of the time information input into the Service by you. CLL shall not use your data except directly in furtherance of the purposes of this Agreement.
- Disclaimer of warranties
You expressly agree that your use of the site and/or service is at your own risk. The Site and/or the Service are available on as ‘as is’ basis without warranty of any kind, express or implied, including but not limited to implied warranties of performance, merchantability or fitness for a particular purpose and CLL disclaims any warranty regarding the availability, accuracy or content of the Site and the Service, or any economic benefit that you may gain from the use of the Site and/or the Service.
- Limitation of liability
11.1 Except in respect of personal injury or death caused by CLL’s negligence, CLL shall not be liable to you for any consequential loss, compensation, cost, expense, damage or other claims (whether for loss of profit or otherwise) whatsoever (whether caused by the negligence of CLL, its employees or agents or otherwise) arising out of or in connection with this Agreement or the supply of the Service.
11.2 CLL’s total cumulative liability to you in respect of this Agreement in contract, tort (including negligence or breach of statutory duty) shall not exceed an amount equal to all amounts actually paid by you to CLL during the three-month period immediately preceding any such liability. You acknowledge that these limitations are reasonable, that they are an essential element hereof and that in the absence of such limitations CLL would not enter into this Agreement.
- No assignment or resale
You may not re-sell, assign, or transfer any of your rights under this Agreement, and if you attempt to re-sell, assign, or transfer your rights, CLL may immediately terminate this Agreement without liability to CLL.
13.1 Law and jurisdiction
This Agreement shall be construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any disputes which may arise in connection with this Agreement.
13.2 Entire Agreement.
This Agreement constitutes the entire agreement between you and CLL and replaces all previous communications, representations, understandings, and agreements, whether verbal or written between you and CLL. No representations or statements of any kind made by you or us which are not expressly stated in this Agreement shall be binding on you or us.
13.3 Circumstances beyond our reasonable control
CLL will make every effort to perform its obligations under this Agreement. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
13.4 Invalid clauses
The invalidity or unenforceability of any provision of this Agreement shall not adversely affect the validity or enforceability of the remaining provisions.
The titles and headings of the various sections in this Agreement are intended solely for convenience of reference and are not intended for any other purpose whatsoever, or to explain, modify or place any construction upon or on any of the provisions of this Agreement.
The terms of Sections 2, 3, 4, 6.3, 9, 10, 11, 12 and 13 shall survive the termination of this Agreement.
Last amendment date: 03/09/2018