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Cookie Policy

The Citadel website, like many others, uses small files called cookies to help customise your experience.

What are cookies?

‘Cookies’ are tiny text files that are stored by the browser (e.g. Chrome, Internet Explorer or Safari) when you visit our website. Most big websites or internet service providers do this too.

Cookies allow our site to remember your preferences and play an important role in making the site work better for you. You can think of cookies as providing a “memory” for the website, enabling it to recognise a visitor or customer and respond appropriately.

How we use cookies

A visit to our website may generate the following types of cookie:

Third Party and Analytics cookies

In the store

woocommerce_cart_hash – stores information about your shopping basket.
woocommerce_items_in_cart – stores information about what items are in your shopping basket.
wp_woocommerce_session_ – a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Web analytics

This is a service provided by Google, Inc. Opt-out of Google Analytics cookies. You can find Google Analytic’s privacy policy here.

__utma Cookie – a persistent cookie which remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookie – these cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. __utmb is a session cookie, and expires when the user leaves the page.

__utmz Cookie – monitors the HTTP Referrer and notes where a visitor arrived from. This cookie lasts for six months.

__utmv Cookie – a persistant cookie. It’s used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

How do I turn cookies off?

Most browsers allow you to control whether or not they accept cookies. Instructions for configuring cookie settings in some of the most popular browsers are available from these pages:

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

Detailed step by step guidance on how to control and delete cookies is also available from www.aboutcookies.org.

Last amendment date: 03/09/2018