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Citadel clocking system FAQs

Citadel clocking system FAQs

We asked our Citadel team what they get asked most often.

Here are some answers!

If you can't find the answer to your question here, please get in touch.

What are the computer hardware and software requirements for Citadel?
Answer: You only need a computer or other device which can connect to the internet. There’s no time attendance software to install or upgrade, its all done for you in the cloud.
Where can my staff or I access the Citadel web based system from?
Answer: You and managers and supervisors can access it from anywhere that has an internet connection with any internet connected device – PC, tablet and smartphone. Your employees can access it from any internet connected device to web or smartphone clock.
Do employees need to have any computer knowledge?
Answer: No knowledge is required to clock in using the Citadel time clock. There’s a simple set-up wizard to talk you through the initial time clock set-up. Our helpdesk team also run a set-up session with you to make sure the system is set up the way you want it.
How does the Citadel system back up and store my data?
Answer: Yes. The Citadel software makes data backups on a daily basis. We provide unlimited data storage in the cloud for customers with an active subscription. Data is hosted in the UK on secure Amazon Web servers (AWS)
How secure are biometric fingerprint clocking in terminals?
Answer: The Citadel biometric clocking in terminals don’t store an image of an employees’ fingerprint. Once the fingerprint has been recorded it’s encoded and stored in the terminal memory as a code. No two codes are the same. When the employee puts their finger into the terminal for scanning after the initial enrolment, their fingerprint is scanned and matched to the stored code. It’s not possible to recreate anything from within the terminal or the system that could be used to provide an image of a fingerprint.

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